faq

Frequently
Asked Questions

Find answers to the most common questions about Atlantic Food Distributors, from ordering and delivery to products, policies, and services.

General Information

  • What does Atlantic Food Distributors do?

    We are a broadline foodservice distributor supplying restaurants, schools, healthcare facilities and other businesses with high-quality food, beverages and non-food items across Ohio.

  • How long has Atlantic been in business?

    Founded in 1960, Atlantic has proudly served the foodservice industry for more than 65 years.

  • Where are you located?

    Our headquarters and primary distribution facility are located in North Canton, Ohio. We also operate a dedicated meat processing facility, The Protein Specialists, located in Cleveland, Ohio.

  • What areas do you serve?

    We deliver across Ohio using our own fleet of temperature-controlled trucks to ensure timely and reliable service.

Products & Sourcing

  • What types of products do you offer?

    Our range includes seafood, meat and poultry, dairy and eggs, frozen foods, produce, grocery and canned goods and non-food restaurant supplies.

  • How many products do you carry?

    We stock over 8,000 core items from trusted national and regional brands. In addition, customers have access to more than 100,000 SKUs through our expedited special-order program, allowing for an expanded selection beyond our daily inventory.

  • Can I request a product you don’t currently stock?

    Yes. Through our expedited special-order program, customers can request access to more than 100,000 additional SKUs. Contact your sales representative or submit a product request through the Atlantic App to explore availability and lead times.

  • Do you partner with sustainable or responsible suppliers?

    Yes. We collaborate with many vendors who prioritize sustainability, ethical sourcing, renewable energy, and reduced-waste packaging.

  • What if a product is out of stock?

    If an item is unavailable, we’ll notify you immediately and recommend comparable alternatives to minimize disruptions.

Ordering & the Atlantic App

  • How can I place an order through the Atlantic app?

    Orders can be placed anytime through the Atlantic app, our website or by contacting your sales representative. The app lets customers browse catalogs, view products, manage deliveries and track orders — all in one convenient platform.

  • Can I use the app without being a customer?

    Yes. Anyone can explore our product catalog, but pricing and ordering features are available only to registered customers.

  • How can I become a customer?

    Complete the Become a Customer form on our website, and our team will contact you to finalize your account setup.

  • What is your minimum order size?

    Atlantic offers some of the lowest minimum order requirements in the industry—ask your representative for current details.

  • How can I update my account or billing information?

    Contact your Atlantic representative or our Customer Support team to update billing, delivery, or contact details.

Delivery & Logistics

  • How often do you deliver?

    We deliver six days a week, with same-day delivery available in select areas.

  • Are your deliveries temperature controlled?

    Yes. Our trucks feature separate freezer, cooler, and dry compartments to maintain product quality and safety.

  • Can you deliver directly into my facility?

    Yes. Through our concierge-style service, our drivers can deliver products directly to your specified storage locations.

Food Safety & Compliance

  • What certifications does Atlantic hold?

    We are HACCP and HACCP-Seafood certified, ServSafe certified, OSHA compliant, and regularly inspected by the USDA and the Ohio Department of Agriculture.

  • How do you ensure food safety during transport?

    All products are transported in multi-zone, temperature-controlled environments with continuous monitoring from our warehouse to your delivery point.

  • How does Atlantic handle product recalls?

    Our recall process allows immediate identification, isolation, and communication with affected customers to ensure safety and transparency.

Beyond the Box Program

  • What is Beyond the Box?

    Beyond the Box is Atlantic’s business-optimization program for restaurants and foodservice operators. It helps members protect margins and simplify operations through menu and back-office support—plus preferred partner programs and discounts on uniforms, supplies, training, and other essential tools.

  • How can I join Beyond the Box?

    Customers can join Beyond the Box by becoming a member of Dining Alliance. To get started, submit the Beyond the Box Enrollment Request form, and a member of our team will follow up with next steps. You can also contact your FSC for details and eligibility.

Vendor & Supplier Information

  • How can I become a vendor partner?

    Visit our Vendor Support page to learn about partnership opportunities and submit your interest through the Vendor Interest Form.

  • What kind of marketing support do you offer vendors?
  • Do you prioritize sustainability among vendors?

    Yes. We partner with suppliers that demonstrate responsible sourcing, ethical practices, and sustainability initiatives.

Careers

  • How can I apply for a position?

    Visit our Careers page to view open positions or submit a general application.

  • What benefits do you offer employees?

    We offer a competitive benefits package that includes paid vacation and sick leave, medical insurance, prescription drug coverage, dental insurance, vision insurance, life insurance, disability coverage, and a 401(k) retirement plan.

Company Policies & Contact

  • Where can I find your Privacy Policy and Terms & Conditions?
  • How can I reach customer service?

    You can contact our support team through the Atlantic App, our Contact Us page, or by phone during business hours.

  • How do I contact Atlantic Food Distributors?

    You can reach us by phone, email, or through the Contact Us form on our website for general inquiries.