Customer Service Representative

A Canton Ohio based, fast growing, family-owned wholesale food distribution company is now seeking a customer service representative.

Atlantic Food Distributors, with over 60 years of experience is operated by a team of over 170 caring employees, known as the “Atlantic Family”. Our culture is founded on our core values of Trust, Dependable, Teamwork, Commitment and Continuous Improvement and our hiring process is one area we use these values to make decisions. We LIVE to our values. Atlantic offers extremely competitive benefits in Healthcare, 401K, and Vacation plans. If you are looking for a career with a family that you can thrive and grow personally, professionally, and spiritually, submit your resume.

Our mission statement is: We strive to create eternal value by honoring God in all we do. This is reflected in how we conduct our business and how we care for our employees —our greatest asset.

Customer Service Position – Full Time

We are looking for a Customer Sales Representatives with a genuine hunger to succeed, strong prioritization and multi-tasking skills, and excellent communication, computer, and interpersonal skills.

Job Description

The Customer Service Representative role is responsible for providing direct support to all assigned accounts as well as the Sales Team and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs quickly and accurately.

Responsibilities to Include

  • Assist in supporting and maintaining sales goals and growth within our distribution area.
  • Answer high volume inbound calls from customers daily.
  • Take and process orders daily as well as assisting with delivery questions and Will Call orders.
  • Maintain Call List, monitor orders before cut-off and communicate regularly with the sales team and customers.
  • Provide customers with invoice copies or directing them to the correct department.
  • Alert sales team. Drivers and inside staff of customer needs or concerns
  • Work under the stress of customer complaints and can remedy situations tactfully.
  • Assist the Sales Team with credits/returns.
  • Keep customers informed concerning product changes or changes in transportation schedules.
  • Maintain all current contract and street accounts assigned as directed by the supervisor.


Requirements for this role include:

  • Strong match to our cultural values
  • Goal oriented with a healthy competitive spirit.
  • Strong attention to detail, dependability, and follow through.
  • Food and foodservice knowledge
  • Working knowledge of Windows-based software
  • Ability to work some weekends.
  • Flexibility to adapt to changes in a growing organization
  • Self-motivated, positive attitude, and a love for hard work
  • High school diploma or GED

To apply, please click here.